“The supplier and employer should agree on the branding of the paper and documents; what information should be written to users of the service, what other information might be available – for example, the organization`s website, health promotion screens, information and events. The employer should prepare an annual report on the service to the operator. As long as health professionals do not reveal the identity of the participants, we can provide excellent management information. “For high-risk individuals or environments, it should include a designated occupational doctor or occupational physician,” she explains. The recommendation form for executives and executives. There is a presentation form that you can use and customize for free if necessary (you need to register on my website to get a copy) “It`s just about making sure that the services within ALS meet the requirements,” he adds. “KPIs need to communicate services, not operating problems, to you. It could therefore be a quality management and evaluation issue, for example using staff feedback, service user feedback, a satisfaction survey. KPIs should measure the overall effectiveness of the service,” he explains.Â Of course, it is difficult to instill this meaning in something like an ALS and to vary from one agreement to another and from one supplier to another. But that`s the feeling you want to give,” she adds. How to keep a fresh and lively “partnership” service level agreement “It is important that managers understand what they should or should not ask for and what results they should receive from their OH provider and those who are not. A good provider will be able to advise and train HR or managers to ensure that such a service is used appropriately and that it makes full use of its capabilities.
For example, Aviva`s independent referral service also includes a phone call with the referral manager before and after the staff investigation to discuss the case,” mcGonigal explains. On a practical level, complaints or problems related to service delivery need to be addressed and should not be firmer, as regular contract review meetings need to be incorporated into alS to ensure that all issues have been adequately resolved or aggravated, as well as to identify trends. Less than eight on the list is far from the last. I would go so far as to say that this is one of the differences between a good occupational medicine service and an excellent health service.